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Why does my tracking number not have any information available or say “number not found”?

Tracking numbers are issued by a shipper and then updated during the process. If a tracking number is issued, then it has been accepted and is in process. How frequently it is updated with new information depends on the carrier (usually USPS, UPS or DHL). Please allow 24 – 48 hours after you receive the tracking email to accurately show where your product is with the shipper. 

If you are still not seeing anything or if the number cannot be found after this 48 hours from the time you get the email, please contact our customer service desk at orders@iheartdogs.com so we can research the situation. 

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