Customer service response:Hi Susan - Thank you for sharing your feedback on your recent order with iHeartDogs.com. I understand that you weren’t completely satisfied with the My Favorite Little Paws Gold Dangle Earrings that you received. It looks like one of our agents reached out to you to find a solution, but we haven’t heard back from you yet. Please reach out to us at firstname.lastname@example.org, and we would be happy to assist you further. Thanks again!