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returning item
- This topic has 7 replies, 7 voices, and was last updated 7 years, 1 month ago by Anonymous.
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June 21, 2015 at 9:45 pm #137051AnonymousInactive
I recently purchased a ladies tshirt size L
However it does not fit seems more like a child’s. I wear Large in other t-shirts.
I need to know how to receive a refund.Kay Larrimore
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September 10, 2015 at 2:45 am #203071AnonymousInactive
Kay did you ever find out how to exchange?
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September 24, 2015 at 2:38 am #217478Catherine BairKeymaster
Thank you for reaching out to us. You can absolutely return your shirt. Please email our customer service dept. at orders@iheartdogs.com and they will send you the return form w/ the address to send it to and other info. 🙂
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November 15, 2016 at 4:28 pm #867501LINDAParticipant
I have contacted customer service 4 times via email. I have not gotten an answer or any king of response. I ordered and received 5 long sleeve shirts and they are the wrong size… I just want to exchange them.. I quess I am going to have to go on facebook and say I cannot get any response . Unless if someone has another solution.
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November 25, 2016 at 2:17 pm #888306Catherine BairKeymaster
Hi Linda:
What email did you send to? Was it orders@iheartdogs.com? Why don’t you give me your preferred email and I’ll have them reach out to you ASAP…. so very sorry for the delay!!
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November 26, 2016 at 10:06 am #890478DanielleMember
You can reach Customer Service by emailing: orders -at- iheartdogs.com ! 🙂
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March 8, 2017 at 5:08 am #1064667AnonymousInactive
I am not sure about it.
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March 9, 2017 at 9:59 pm #1066949AnonymousInactive
You can shift back the item, I guess it is a part of their terms and condition better message their chat support or email it. It will be more inconvenient and fast if you’ll gonna give them a call. Have you been able to get the item or refund your money?
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