I haven't received my order yet. How can I check the status?

Q: I haven't received my order yet. How can I check the status?

[woocommerce_order_tracking] Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying). Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks. With that in mind, please know that there are those rare occurrences where custom products are rejected due to quality or other production issues. We are more than happy to check on your order and get a status update for you. Please get in touch with our our friendly Hero Support Team by using our contact form here .

Q: I haven't received my order yet. How can I check the status?

[woocommerce_order_tracking] Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying). Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks. With that in mind, please know that there are those rare occurrences where custom products are rejected due to quality or other production issues. We are more than happy to check on your order and get a status update for you. Please get in touch with our our friendly Hero Support Team by using our contact form here .

I haven’t received my order yet. How can I check the status?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID

Billing email

Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying). Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks.

With that in mind, please know that there are those rare occurrences where custom products are rejected due to quality or other production issues. We are more than happy to check on your order and get a status update for you. Please get in touch with our our friendly Hero Support Team by using our contact form here.