Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying). Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks.
With that in mind, please know that there are those rare occurrences where custom products are rejected due to quality or other production issues. We are more than happy to check on your order and get a status update for you. Please get in touch with our our friendly Hero Support Team by using our contact form here.