Delivery Time Estimates:
All orders are shipped Monday through Friday (excluding holidays). We work to ship it out as quickly as paw-sible!
Standard Shipping – Domestic Order Delivery Times:
- CustomCat items (Printed items – apparel, ornaments, mugs and travel mugs, etc.) Allow 3-5 business days for production and 5-7 business days transit. Ships from Detroit, MI via UPS with final delivery made by USPS.
- iHeartDogs items – Ships in 7 days from CA (Please allow 11- 14 business days for customized embroidery products).
Ground Shipping (2-5 Business Days):
- Ground shipping is offered for our print-on-demand products coming from Detroit, MI.
- Please add an additional 5-7 business days (M-F) for production.
- Transit Times: Please allow up to 5 BUSINESS days transit with shorter transit times for locations closer to Michigan.
- Ground packages are generally delivered Monday through Saturday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday.
- Please enter a street address for Ground shipments (Not available for PO Boxes).
- Below is a map showing estimated transit times for items shipping from our Michigan location via GROUND:
International Order (outside of USA) Delivery Times:
Transit times vary, but typically take 3 weeks once shipped.
- CustomCat items: Allow 3-5 business days for production. Ships from Michigan via UPS with final delivery made by local mail service.
- iHeartDogs items: Ships from California via Globegistics with final delivery made by local mail service.
Below are some common destinations and ETAs:
Canada: 10 – 20 business days
UK: 12 – 20 business days
Australia: 14 – 21 business days
**We currently do not offer shipping to Albania, Algeria, Crimea – Region of Ukraine, Cuba, Guatemala, Iran, Liberia, Libya, North Korea, Somalia, Sudan, Syria, Tunisia, Turkey and Yemen.
For information on how to calculate our shipping costs, see here
Domestic order expedited shipping info (Next Day Air & 2nd Day Air):
- Delivery available Monday – Friday (Next Day Air)
- Delivery available Monday – Saturday in most locations (2nd Day Air)
- Please provide street addresses only for expedited shipping (UPS & FedEx do not deliver to PO Boxes).
- Expedited shipping orders MUST BE PLACED BY NOON PST (Mon-Fri) to qualify for same day shipping. Orders placed after Noon PST will ship next business day.
- Made to order printing items: mugs, ornaments, apparel, towels, etc.) Please allow 5-7 business days production time before it ships.
- Custom embroidery items please allow 11 – 14 business days production time before it ships.
How to Track Your Package:
We use a variety of carriers to deliver your package. Please click on the applicable carrier link below and input your tracking number (provided in your in your “Your Order Has Shipped” email) for the latest status on your package!
Tracking International Orders:
*Note: Please allow up to 24 hours for tracking to update after carrier receives your package.
We are here to help! Please email any questions or concerns to our Hero Support
department (aka Customer Support): firstname.lastname@example.org
Woof! (Thank You!)