12M Shelter Meals Donated 131K Toys Donated $257K Funded for Service Dogs $30K Disaster Relief Funds Raised 128K Rescue Miles Funded


Delivery Time Estimates:

All orders are shipped Monday through Friday (excluding holidays). We work to ship it out as quickly as paw-sible! 

See below for estimated shipping times provided by the carrier.

Standard Shipping – Domestic Order Delivery Times:

  • CustomCat items (Printed & embroidered items – apparel, ornaments, mugs and travel mugs, etc.) Allow 3-5 business days for production and 5-7 business days transit. Ships from Detroit, MI via UPS with final delivery made by USPS.
  • iHeartDogs items – 3-5 business days transit. Ships from Anaheim, CA via USPS
  • Project Paws items – 3-5  business days transit. Ships from Florida via USPS or UPS.

Ground Shipping (2-5 Business Days):

  • UPS Ground shipping is offered for our print-on-demand products coming from Detroit, MI only.
  • Please add an additional 3 – 5 business days (M-F) for production.
  • Transit Times: Check your receipt for location of where your package is shipping from – It is 5 BUSINESS days transit coast to coast, with shorter transit times for closer locations.
  • UPS Ground packages are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday.
  • Below is a map showing estimated transit times for items shipping from our Michigan location via GROUND:

International Order (outside of USA) Delivery Times:

Transit times vary, but typically take 3 weeks once shipped.

  • CustomCat items: Allow 3-5 business days for production. Ships from Michigan via UPS with final delivery made by local mail service.
  • iHeartDogs items: Ships from California via UPS with final delivery made by local mail service.
  • Project Paws items: Ships from Florida via UPS with final delivery made by local mail service.

Below are some common destinations and ETAs:

Canada: 10 – 12 business days

UK: 12 – 14 business days

Australia: 14 – 21 business days

**We currently do not offer shipping to Albania, Algeria, Crimea – Region of Ukraine, Cuba, Guatemala, Iran, Liberia, Libya, North Korea, Somalia, Sudan, Syria, Tunisia and Yemen.

Shipping Costs:

For info. On how to calculate our shipping costs, see here

**Please note that international customs fees will most likely apply to all shipments outside the USA. Unfortunately, is unable to control these charges.

Domestic order expedited shipping info (Overnight & 2nd Day Air):

  • Delivery available Monday – Friday only.
  • Please provide street addresses only for expedited shipping (UPS does not deliver to PO Boxes).
  • Expedited shipping orders MUST BE PLACED BY NOON PST (Mon-Fri) to qualify for same day shipping. Orders placed after Noon PST will ship next business day.
  • Made to order printing items (mugs, ornaments, apparel, towels, etc.)  Please allow 3 – 5 business days production time before it ships.

How to Track Your Package:

Please click on the applicable carrier link below and input your tracking number (provided in your in your “Your Order Has Shipped” email) for the latest status on your package!


*Note: Please allow  24 – 48 hours for tracking to update after carrier receives your package.

We are here to help! Please email any questions or concerns to our customer success department:


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