15M Shelter Meals Donated 153K Toys Donated $309K Funded for Service Dogs $40K Disaster Relief Funds Raised 190K Rescue Miles Funded


Delivery Time Estimates:

All orders are shipped Monday through Friday (excluding holidays). We work to ship it out as quickly as paw-sible! 

See below for estimated shipping times provided by the carrier.

Standard Shipping – Domestic Order Delivery Times:

  • CustomCat items (Printed items – apparel, ornaments, mugs and travel mugs, etc.) Allow 3-5 business days for production and 5-7 business days transit. Ships from Detroit, MI via UPS with final delivery made by USPS.
  • iHeartDogs items – 3-5 business days transit. Ships from Anaheim, CA (Please allow an additional 2 – 3 business days for customized embroidery products).

Ground Shipping (2-5 Business Days):

  • Ground shipping is offered for our print-on-demand products coming from Detroit, MI and most of our products available in our California warehouse.
  • Please add an additional 3 – 5 business days (M-F) for production.
  • Transit Times: Check your receipt for location of where your package is shipping from – It is 5 BUSINESS days transit coast to coast, with shorter transit times for closer locations.
  • Ground packages are generally delivered anytime Monday through Saturday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday.
  • Please enter a street address for Ground shipments (Not available for PO Boxes).
  • Below is a map showing estimated transit times for items shipping from our Michigan location via GROUND:

International Order (outside of USA) Delivery Times:

Transit times vary, but typically take 3 weeks once shipped.

  • CustomCat items: Allow 3-5 business days for production. Ships from Michigan via UPS with final delivery made by local mail service.
  • iHeartDogs items: Ships from California via Globegistics with final delivery made by local mail service.

Below are some common destinations and ETAs:

Canada: 10 – 12 business days

UK: 12 – 14 business days

Australia: 14 – 21 business days

**We currently do not offer shipping to Albania, Algeria, Crimea – Region of Ukraine, Cuba, Guatemala, Iran, Liberia, Libya, North Korea, Somalia, Sudan, Syria, Tunisia and Yemen.

Shipping Costs:

For info. On how to calculate our shipping costs, see here

**Please note that international customs fees will most likely apply to all shipments outside the USA. Unfortunately, is unable to control these charges.

Domestic order expedited shipping info (Overnight & 2nd Day Air):

  • Delivery available Monday – Friday only.
  • Please provide street addresses only for expedited shipping (UPS & FedEx do not deliver to PO Boxes).
  • Expedited shipping orders MUST BE PLACED BY NOON PST (Mon-Fri) to qualify for same day shipping. Orders placed after Noon PST will ship next business day.
  • Made to order printing items (mugs, ornaments, apparel, towels, embroidery etc.)  Please allow 2-3 business days production time before it ships.

How to Track Your Package:

We use a variety of carriers to deliver your package. Please click on the applicable carrier link below and input your tracking number (provided in your in your “Your Order Has Shipped” email) for the latest status on your package!




Amazon Shipping Service:  iHeartDog orders weighing over 1 pound are sent from our warehouse via Amazon Shipping Service. A live tracking link will be emailed to you from Deliveries sent via this shipping service are made 7 days a week by either Amazon delivery or USPS.

Tracking International Orders:


UPS  (includes international Mail Innovations)

*Note: Please allow  up to 24 hours for tracking to update after carrier receives your package.

We are here to help! Please email any questions or concerns to our Hero Support

department (aka Customer Support):