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12M Shelter Meals Donated 131K Toys Donated $257K Funded for Service Dogs $30K Disaster Relief Funds Raised 128K Rescue Miles Funded

Shipping

Delivery Time Estimates:

All orders are shipped Monday through Friday (excluding holidays). We work to ship it out as quickly as paw-sible! 

See below for estimated shipping times provided by the carrier.


Standard Shipping – Domestic Order Delivery Times:

  • CustomCat items (Printed & embroidered items – apparel, ornaments, mugs and travel mugs, etc.) Allow 3-5 business days for production and 5-7 business days transit. Ships from Detroit, MI via UPS with final delivery made by USPS.
  • iHeartDogs items – 3-5 business days transit. Ships from Anaheim, CA via USPS
  • Project Paws items – 3-5  business days transit. Ships from Florida via USPS or UPS.

Ground Shipping (2-5 Business Days):

  • UPS Ground shipping is offered for our print-on-demand products coming from Detroit, MI only.
  • Please add an additional 3 – 5 business days (M-F) for production.
  • Transit Times: Check your receipt for location of where your package is shipping from – It is 5 BUSINESS days transit coast to coast, with shorter transit times for closer locations.
  • UPS Ground packages are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday.
  • Below is a map showing estimated transit times for items shipping from our Michigan location via GROUND:

International Order (outside of USA) Delivery Times:

Transit times vary, but typically take 3 weeks once shipped.

  • CustomCat items: Allow 3-5 business days for production. Ships from Michigan via UPS with final delivery made by local mail service.
  • iHeartDogs items: Ships from California via UPS with final delivery made by local mail service.
  • Project Paws items: Ships from Florida via UPS with final delivery made by local mail service.

Below are some common destinations and ETAs:

Canada: 10 – 12 business days

UK: 12 – 14 business days

Australia: 14 – 21 business days

**We currently do not offer shipping to Albania, Algeria, Crimea – Region of Ukraine, Cuba, Guatemala, Iran, Liberia, Libya, North Korea, Somalia, Sudan, Syria, Tunisia and Yemen.


Shipping Costs:

For info. On how to calculate our shipping costs, see here

**Please note that international customs fees will most likely apply to all shipments outside the USA. Unfortunately, iHeartDogs.com is unable to control these charges.


Domestic order expedited shipping info (Overnight & 2nd Day Air):

  • Delivery available Monday – Friday only.
  • Please provide street addresses only for expedited shipping (UPS does not deliver to PO Boxes).
  • Expedited shipping orders MUST BE PLACED BY NOON PST (Mon-Fri) to qualify for same day shipping. Orders placed after Noon PST will ship next business day.
  • Made to order printing items (mugs, ornaments, apparel, towels, etc.)  Please allow 3 – 5 business days production time before it ships.

How to Track Your Package:

Please click on the applicable carrier link below and input your tracking number (provided in your in your “Your Order Has Shipped” email) for the latest status on your package!

UPS or USPS

*Note: Please allow  24 – 48 hours for tracking to update after carrier receives your package.

We are here to help! Please email any questions or concerns to our customer success department: orders@iheartdogs.com

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