Project Play Update: Nearly 30,000 Toy Donations Funded for Shelters! Shop more

What do I do if my item doesn’t fit or I need to exchange or return it?

We strive to make the customer happy!

If it doesn’t fit or you would like to return it for a refund for any reason – please contact us at and we will either exchange or refund your item within 60 days of your purchase date.

Refunds typically take 3 – 5 business days to reflect in your account once issued. We’ll do our best to expedite the process.

Question: Do the dogs still get their meals? We are going to still make sure the dogs get their meals regardless if you return the item or not. Thats our pledge to them and we take on that cost personally.



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