We strive to make our customers happy!

If it doesn’t fit or you would like to return it for a refund for any reason – please get in touch with our Hero Support Team by using our contact form and we will either exchange or credit you for your item within 90 days of your purchase date.

Refunds typically take 3 – 5 business days to reflect in your account once issued. We’ll do our best to expedite the process.

Question: Do the dogs still get their meals? We are going to still make sure the dogs get their meals regardless if you return the item or not. That’s our pledge to them and we take on that cost personally.