Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying).

Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks.

For a status update on your order, please reach out to our friendly Hero Support Team by using our contact form.

Thank you for your order and your support with helping dogs and/or Veterans!