Orders take anywhere from 10-14 BUSINESS days (within the USA) and 3-6 weeks (international) depending on product ordered and final destination.
All non-apparel items and consumables are shipped out within a few business days (M-F) and delivered domestically within 10 business days (3-4 weeks international).
All of our apparel items do take a little bit longer to process and ship due to each item being hand printed after it is ordered. Once the item is pretreated, dried, printed and packaged for shipping it is sent out to you. The above stated times are measured from the time the order is placed with us until it is received by you (and is dependent upon demand).
We do send out a tracking email once it is shipped to you 🙂 If it has been over 20 calendar days since the domestic order has been placed (or more than 4-6 weeks for international shipments) and you have not received, please contact our friendly customer service department at: firstname.lastname@example.org
Thank you for your order and your support with helping dogs and/ or Veterans!