Tracking numbers are issued once a shipping label is created. It can take up to 48 hours to update in the carrier’s system (from the time the tracking number has been assigned and package picked up).

We send a Shipping Confirmation Email with tracking to you after the tracking number has been assigned Please allow 24-48 hours for the tracking to update and show movement. In rare occasions, it does take the shipper a little longer to update the progress OR the shipper’s system was unable to get a read on the tracking label as it is doing down a conveyor belt during processing (which in most cases it is still delivered).

 How frequently it is updated with new information depends on the carrier (usually USPS, UPS or FedEx). If you are still not seeing updates after the 48 hour period, please get in touch with our Hero Support Team (by using our contact form here) so we can research the situation and provide an update.