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Frequently Asked Questions From Customers:

All our apparel (T-Shirts, Vnecks and Long Sleeve Shirts) ARE 100% preshrunk cotton with the exception of the following colors:
      • Sport Grey: 90/10 cotton/poly
      • Dark Heather: 50/50 cotton/poly
      • Ash Grey: 99/1 cotton/poly

Our shirts come from the manufacturer “preshrunk”, however we have been told that they can shrink a little during the first wash.

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Orders take anywhere from 10-14 BUSINESS days (within the USA) and 3- 4 weeks (international) to receive due to each item being hand printed  after it is ordered.  Once the item is pretreated, dried, printed and packaged for shipping it is shipped. The above stated times are measured from the time the order is placed with us until it is received by you (and is dependent upon demand).
If it has been over 20 days for domestic orders, please contact our customer service department at: orders@iheartdogs.com 

 

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In order to change an order we have to cancel and refund the existing order so you can then place a new order. It is always best just to place another order if you need to add another item.

If you need to cancel completely or change an item, please know that we can do this if it’s within a 24 hour window from the time you placed the order as all our products are hand made in the U.S.A on demand.

If you need further help with any of these issues please contact customer service at: orders@iheartdogs.com

When emailing in to cancel your order (if within the 24 hr. window), please put CANCEL ORDER in subject line and send to orders@iheartdogs.com

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Tracking numbers are issued by a shipper and then updated during the process. If a tracking number is issued, then it has been accepted and is in process. How frequently it is updated with new information depends on the carrier (usually USPS, UPS or DHL). Please allow 24 – 48 hours after you receive the tracking email to accurately show where your product is with the shipper. 

If you are still not seeing anything or if the number cannot be found after this 48 hours from the time you get the email, please contact our customer service desk at orders@iheartdogs.com so we can research the situation. 

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Mugs are shipped separately in order to secure the item against breakage. You may receive this item before or after your apparel shipment. You should be receiving an email with the specific tracking info as soon as it ships.

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To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Please know that one of our top priorities is customer satisfaction and getting orders to you quickly. Our apparel items are prepped and printed after an order is placed. We estimate your order time to take 10 – 14 BUSINESS days from the day it was placed (3-4 weeks for international orders) until it is received. With that in mind, please know that there are those rare occurrences where products are rejected due to quality or other production issues. We are more than happy to check on your order and get a status update for you. Please contact our friendly customer service department at: orders@iheartdogs.com.

 

 

Category: Top Questions

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We strive to make the customer happy!

If it doesn’t fit or you would like to return it for a refund for any reason – please contact us at orders@iheartdogs.com and we will either exchange or refund your item within 60 days of your purchase date.

Refunds typically take 3 – 5 business days to reflect in your account once issued. We’ll do our best to expedite the process.

Question: Do the dogs still get their meals? We are going to still make sure the dogs get their meals regardless if you return the item or not. Thats our pledge to them and we take on that cost personally.

 

 

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We are so very sorry you were sent the incorrect item! Please know that we strive to exceed your expectations and will get you out the correct item ASAP. Please email our customer service department: orders@iheartdogs.com and they will take care of getting you the right item.

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Tracking numbers are emailed out to you when the package ships. You may receive more than one email and tracking number if your order is coming from more than one dropshipper. Your receipt will show all this info. If you did not receive an email, please check your spam folder as it can sometimes get filed there.

If you still cannot locate your order email, please email customer service – orders@iheartdogs.com – with the following information:

-NAME

-SHIPPING ADDRESS

-ORDER EMAIL

-ORDER DATE

*Please note that orders can take up to 20 days from the time the order is placed to when it is delivered.

If you have your confirmation email, you can get your tracking number through the form below:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

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If you received only ONE item and ordered more than one, your order most likely was split between 2 or more of our vendors. We use three different dropshippers that specialize in different designs and items. Because of this, you will get multiple shipments to complete your order.

Please check your receipt that will show from where they are being shipped. If this is the case, then you should be receiving at least two shipments and two different tracking # emails.

**Please note Mugs are always shipped separately due to the need to ensure safe packaging **

If it is coming from the SAME dropshipper according to your receipt and what you received is incomplete, email us so we can resolve the issue for you ASAP. Please email our customer service department – orders@iheartdogs.com – with the following information so we can take care of this for you:

-NAME

-ORDER NUMBER

-ORDER EMAIL

-MISSING ITEM(S)

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How Can I reach iHeartDogs Customer Service?

We sincerely value your business and want to make you happy. Thank you for your order – and the shelter dogs thank you, too!

Please email any customer service questions to our qualified team of customer service agents (and fellow dog lovers) at: orders@iheartdogs.com

We respond to customer emails as quickly as “pawssible (within 24 hrs. M-F). 

***Please note that for apparel and mugs it does take 10-14 BUSINESS DAYS (M-F)  from time of order until you receive it since they are printed AFTER the order is placed. If you have ordered jewelry, stickers, socks or safety products (wallet cards, dog bandanas, etc.)  – these should be received within 10 BUSINESS DAYS (M-F) from the time order was placed.

International Orders (outside USA) are received within 4-6 weeks.  Please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Woof! (Thank You!)

 

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Advertising inquiries: Please fill out this form

Product or services you think we should carry in our store? Fill out our submission form here: New Product Submission Form

Want to send us pictures or videos of your dog? Woof@iHeartDogs.com

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