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THANK YOU!!! Over 6 million meals donated to shelters in 2016! Words ...read more

I did not receive all of the items in my package. Where is the rest of my order?

If you received only ONE item and ordered more than one, your order most likely was split between 2 or more of our vendors. We use three different dropshippers that specialize in different designs and items. Because of this, you will get multiple shipments to complete your order.

Please check your receipt that will show from where they are being shipped. If this is the case, then you should be receiving at least two shipments and two different tracking # emails.

**Please note Mugs are always shipped separately due to the need to ensure safe packaging **

If it is coming from the SAME dropshipper according to your receipt and what you received is incomplete, email us so we can resolve the issue for you ASAP. Please email our customer service department – orders@iheartdogs.com – with the following information so we can take care of this for you:

-NAME

-ORDER NUMBER

-ORDER EMAIL

-MISSING ITEM(S)

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