Shipping Information

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

Order Processing Time

Processing time (prior to shipping) depends on the item, its shipping location, and the selected shipping method (Standard or Expedited).

To find out where a specific item is shipped from, check the Shipping Info icon on the product page.

Standard Shipping (United States & International): 

• Items Shipping from California: Orders are processed within up to 2 days (Monday through Friday).
• Items Shipping from Michigan: Orders are made-to-order and processed up to 3 business days (Monday through Friday).

Expedited Shipping (United States Only)

Expedited shipping (2-Day or Next-Day Delivery) is only available for items shipping from California.

• Orders placed Monday through Friday (excluding holidays) by 12:00 PM PST/ 3:00 PM EST: Ship the same day.
• Orders placed Saturday, Sunday, or on holidays: Ship the following business day.

Transit & Delivery Time

Once your order is shipped, transit times will vary based on your selected shipping method and destination.

Domestic

• Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
• 2-Day Air: Delivery occurs within 2 days Mon -Sat, excluding holidays, after the order is shipped. No delivery on Sun. 
• Next Day Air: Delivery occurs on the following business day M-F, excluding holidays, after the order is shipped. No delivery on Sat or Sun.
  

  

International Orders: Duties and Taxes Paid in checkout (AU, CA, NZ, UK, all countries in the EU):

• Standard Shipping: Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
• Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.

International Orders: Duties and Taxes UNPAID (orders shipping to ALL other international destinations EXCLUDING  AU/ CA/ UK/ NZ)

• Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped
• Duties and taxes are due upon receipt
• Delivery made by local postal service
• Expedited service options are not available

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.

Hero  Support (aka Customer Support)

We are here to help! Please get in touch with our Hero Support Team with any questions or concerns by using our contact form here.

Woof! (Thank you!)