Customer Service Assistance Please

In the best interest of the customer and to minimize waiting times, we have revised our exchange policy. We now ask for the customer to send in their item for a REFUND (as opposed to an exchange) while then placing a NEW ORDER on our website. This change allows the customer to get the desired item quicker and can ensure the replacement item is accurate. Our donations are never effected by an exchange or return.

In an effort to speed up the process we ask you to follow our exchange process exactly:

1) Place an order for the new/item size you want and pay for it.
2) Return the item you’d like to exchange to the address below for a refund.
3) Once we receive the item, we will refund the full amount less shipping.

VERY IMPORTANT: You must include your order invoice (emailed to you) so we know who to credit or the exchange cannot get processed. Once it is received, we will issue a refund for the full amount less shipping cost.

iHeartDogs.com

c/o Exchanges Department

134 South Glassell

Suite H

Orange, CA 92866

Refunds typically take 10 business days depending on when the order is received. We’ll do our best to expedite the process.

Have a great day!

Hello, I was charged twice for the same order. How do i get a refund for one of the charges?

Can you send a gift message to my daughter. I placed an order today, but I believe the message went to the wrong address. I want to see she gets it.
My name is Dawn Kelley. Her name is Bri Kelley.
Her email address is brijune12@aol.com
The message should read;
Just because. We love our Bri!
Thank you for correcting this for me.
Dawn Kelley

I ordered one zip hoody which I recieved 2 weeks ago. I recieved another one yesterday Feb 17, 2017. I was charged twice and my checking acct is now overdrawn. I want you to refund my bank and pay the overdraft fee of $30 immediately. I only see the most recent charge fron Feb 5. I did not place that order. I’ll gladly send the second jacket but you must understand I cannot afford this overdraft charge. It will start a chain reaction of overdrafts. I’m concerned and disappointed that you do not have a phone number or real person to talk to.Please resolve this asap.

I am also very disappointed & strongly irritated by the fact that you do not have a toll free number for your customers to call!! I just placed an order for a t-shirt for my daughter in memory of her dog Jax who was quickly taken from us 11-22-16 by an electric truck going 65 mph plus & he would’ve only been 2 yrs old on Feb 16th 2017 & he was the favorite & is still & will always & forever be missed by all of us but ….my question is…..why are we not given an option of the name that these meals for the shelter dogs are donated in?? For example….8 shelter dogs get fed with my purchase of the t-shirt I just ordered & I would very much like those 8 meals to be donated in our precious Jax’s name but, since you have no phone number, by the time this gets seen & answered it’ll be too late & that makes me very sad, hurt & excuse my language….extremely pissed off!! If you had a phone number I could’ve talked to a human right away & possibly been able to donate those 8 shelter meals in our beloved Jax’s name but no….we have to go through all of this BS which isn’t right after spending good money on your site!! Respectfully Yours; Lori Glaeser RTP baby Jax!!

My order # is 1068482 and I ordered a shirt and a hoodie, I need to know if the order has been placed and the time I can expect it?
please let me via e-mail bones5418@gmail.com
thank you
Linda Ross 219-307-2214 give me a call if you can

For Customer Service Inquiries, please email: orders – at – iheartdogs.com. Thanks! 🙂

Hello lovers of our furry friends. I’m running a T-shirt campaign ( https://teespring.com/I-love-my-dog2017?pr=SPRING2017 ) and would like to share the doggy love. I have 2 chihuahua’s who play a huge part in my life. By the way, I’m donating a percentage of the funds that a made to my local dog rescue in my home town. Please visit for the next few weeks for 25% OFF.

Please give me update and reason why my purchase has not been delivered after more than a month now.
Order #1135017
Product Quantity Price
Always By My Heart Adjustable Ring
Color: Silver
Dropshipper: iHeartDogs
Delivery: Ships from California and arrives within 10 business days (USA) or 3-4 weeks (Outside USA). 1 $14.99
Subtotal: $14.99
Shipping: $6.99 via International Standard
Payment Method: Credit Card
Total: $21.98
Customer details

JOCELYN DILIG
B.M. ROAD, BARANGAY SAN PEDRO
PUERTO PRINCESA CITY
Palawan
5300
Philippines

I have been trying to figure out how to exchange a t-shirt but your site just keeps sending me to the same page over and over. Now I just want my money back and to return the item. I hate this website and will never order from you again.
Pamela Martin
mm.pm60@yahoo.com