If you are a shelter or rescue organization and interested in receiving donations, please visit this page.
Archives: FAQs
Great question! You can make a tax deductible donation directly to RescueBank here.
Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying). Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks. With that in mind, please know that there are those rare occurrences where custom products are rejected … Read more
We strive to make our customers happy! If it doesn’t fit or you would like to return it for a refund for any reason – please get in touch with our Hero Support Team by using our contact form and we will either exchange or credit you for your item within 90 days of your purchase date. Refunds typically take 3 – 5 business days to reflect in your account once issued. We’ll do our best to expedite the process. Question: … Read more
We are so very sorry you were sent the incorrect item! Please know that we strive to exceed your expectations and will get you out the correct item ASAP. Please get in touch with our Hero Support Team by using our contact form and they will take care of getting you the right item.
Shipping Confirmation Emails with tracking are sent when the package ships. You may receive more than one Email and tracking number if your order is coming from more than one drop-shipper. Your receipt will show all this information. If you did not receive an Email, please check your spam/junk folder as it can sometimes get filed there. If you did not receive a Shipping Confirmation Email, please get in touch with our Hero Support Team (using our contact form here) – … Read more
If you ordered more than one item, but received only ONE item, your order most likely was split between two drop-shippers. We use a different drop-shipper for our apparel, mugs, travel mugs, and ornaments. Because of this, you will get two shipments to complete your order. Please check your receipt as it will show the location from which your items are being shipped. If this is the case, you should receive two shipments and two different Shipping Confirmation Emails with tracking. … Read more
In 2016, 35% of our net profits were donated to our charity partners GreaterGood.org and RescueBank (based on data from January – December 2016). In addition, our company funds other charity projects including clean water wells, school build projects, and anti-human trafficking efforts. You can learn more about our other charity projects here.
Toledo, United States.