FAQs Archive - iHeartDogs.com

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A tiny house is the perfect solution for housing our precious senior hospice dogs! Why? Well, because these senior hospice dogs in many cases have mobility problems, so naturally less square footage means less movement required to get where he or she needs to be . .

We want to maximize the time this senior hospice pup gets with a human. Often times these abandoned dogs are abused or haven’t known much love in their lives – now more than ever, while their lives come to an end, is when they deserve a showering of love and affection nonstop. When the pup is the only dog in the house, he or she will get the MOST amount of love possible from the caring volunteer staying there. In … Read more

Our One Last Home tiny house is intended for just one senior hospice dog at a time but will house many hospice dogs to come! We want to spoil each dog through his or her final days. The house is custom built for one dog at a time and will feature any special accommodations that the resident needs. The house will also comfortably accommodate a passionate volunteer to care for the pup through the end.

Absolutely! Your information is not shared with any 3rd parties by iHeartDogs. 

Yes, 100% free! Your discount card will be created instantly and is available via email, SMS, or you can print it.

Yes! When you create your card on the form above, one will be created for your pet(s) and one for you as well.

On behalf of consumers nationwide, our Rx partner has negotiated a discount rate with a national network of drugstores and retail outlets. More than 35,000 stores have partnered with us to offer prescription assistance for pets and their owners!

No, this program is not insurance, but a free prescription discount program for pets and their owners.

You can use the discount every time you fill a prescription! Most pharmacies will keep your card information store in their computers, but you may want to keep your card on hand just in case. 

We’re here to help! Reach out to us with more questions at rx@iheartdogs.com

Thank you for your support! Good Dog! Autism Companions accepts donations via a few different means – choose your preferred method here: https://www.gooddogautismcompanions.org/ways-to-give.html Receipts for direct donations can be obtained from Good Dog! Autism Companions.

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much help and funding as possible. You can directly reach out to Good Dog! Autism Companions, our charity partner, for verification of our donations. Here is their contact info: Phone: 760-913-9090 Learn more about the program here: www.gooddogautismcompanions.org

We donate the PACK&DEN Buy One Give One Premium Dog Blanket for every product you purchase within the Give Warmth™ collection. You can buy one here: https://iheartdogs.com/product/pack-and-den-buy-one-give-one-premium-dog-blanket/

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much help and funding as possible. You can directly reach out to GreaterGood.org, our charity partner, for verification of our donations. Here is their contact info: Email: info@greatergood.com Phone: 800-765-6920 Learn more about the program through GreaterGood.org here: https://give.greatergood.org/campaign/homelife-give-warmth/c216579

Thank you for your support! You can make a direct donation to the Give Warmth™ cause via the GreaterGood.org program page here: https://give.greatergood.org/campaign/homelife-give-warmth/c216579 Receipts for direct donations are sent out directly by GreaterGood.org and emailed to you by the 15th of the following month.

Thank you for your support! You can make a direct donation to the K9 Body Armor cause at the GreaterGood.org program page here: https://give.greatergood.org/campaign/homelife-support-and-care-for-k9s/c107649 Receipts for direct donations are sent out directly by GreaterGood.org and emailed to you by the 15th of the following month.

iHeartDogs is not a charity. We are a privately owned for-purpose, for-profit company. We partner with charities to use products as a fundraising and awareness vehicle for the causes we support. Like all businesses, we have overhead that includes many employees, rent/utilities, campaigning costs to reach more passionate people (like yourself), etc. When we created this program, we asked ourselves, what is the absolute maximum we can possibly donate to our charity partner, and still cover our expenses? The number … Read more

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much funding as possible. You can directly reach out to GreaterGood.org, our charity partner, for verification of our donations. Here is their contact info: Email: info@greatergood.com Phone: 800-765-6920 Learn more about the program through GreaterGood.org here: https://give.greatergood.org/campaign/homelife-support-and-care-for-k9s/c107649

This very important program serves those that have served us. Police K9s put their lives on the line for us every day. They need protective gear, such as body armor, eyewear, and bulletproof vests. The K9 Body Armor program fundraises for this gear. Funds from this cause also support emergency veterinary funding for injured Police K9’s The gift of a bulletproof and stab-proof vest for a Police K9 CAN save a K9’s life by keeping them safer when criminals fight … Read more

Thank you for your support! You can make a direct donation to the Second Chance Movement™ cause at the Greater Good Charities program page here: https://greatergood.org/save-lives-with-pet-transport-iheartdogs Receipts for direct donations are sent out directly by Greater Good Charities and emailed to you by the 15th of the following month.

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much funding as possible. You can directly reach out to Greater Good Charities, our charity partner, for verification of our donations. Here is their contact info: Email: info@greatergood.com Phone: 800-765-6920 Learn more about the program through Greater Good Charities here: https://greatergood.org/save-lives-with-pet-transport-iheartdogs

Plenty of shelters throughout America have more demand for pets than they have animals, yet in other parts of the country there are shelters overrun with animals and not enough funding to keep them alive. These are adoptable animals with many years of love to share with potential owners, yet their lives are ended before they get a chance at a family. Second Chance Movement™ has partnered with Greater Good Charities to donate travel miles for every product in the … Read more

We sincerely appreciate your support of this program! You can make a direct donation to the Project Play™ cause at the GreaterGood.org program page here: Project Play Receipts for direct donations are sent out directly by GreaterGood.org and emailed to you by the 15th of the following month.

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much funding as possible. You can directly reach out to GreaterGood.org, our charity partner, for verification of our donations. Here is their contact info: Email: info@greatergood.com Phone: 800-765-6920

The toys vary but we make sure to always provide durable toys that are bully-friendly but suitable for dogs of all sizes – and that our own dogs love!

The toys are distributed through GreaterGood.org. We schedule delivery of these donated toys to GreaterGood.org for distribution. In turn, they arrange for delivery to an array of shelters and rescues alike.

Knowing how important playfulness is to potential adopters, we asked ourselves, how can we increase adoption rates at the shelters for which we already provide food? When we asked shelter workers what they needed most, they told us that one of the key things they desperately needed was high-quality, durable toys for the dogs – after all, adoption rates soar when families see a dog available for adoption joyfully at play. We knew we could make this happen with the … Read more

We love that you’re passionate about giving back! All our donations go directly to the program through our charity partner, Greater Good Charities. If you’re looking to just donate and not purchase a product that donates, use the following link to the program page at Greater Good Charities where 100% of the funds you donate go to the cause. https://greatergood.org/help-pair-veterans-with-service-or-shelter-dogs-iheartdogs More information: https://greatergood.org/help-pair-veterans-with-service-or-shelter-dogs-iheartdogs Receipts for direct donations are sent out directly by Greater Good Charities and emailed to you by … Read more

iHeartDogs is not a charity. We are a privately owned for-purpose, for-profit company. We partner with charities to use products as a fundraising and awareness vehicle for the causes we support. Like all businesses, we have overhead that includes many employees, rent/utilities, campaigning costs to reach more passionate people (like yourself), etc. When we created this program, we asked ourselves, what is the absolute maximum we can possibly donate to our charity partner, and still cover our expenses? The number … Read more

If you are interested in adopting a service dog for a vet, we suggest you begin your search at Assistance Dogs International, the certification board that the VA works with. Visit their site here: http://www.assistancedogsinternational.org/members/programs-search/ If you have a dog to recommend as a service dog, please visit the Assistance Dogs International search by state page to view the list of organizations you can contact: http://www.assistancedogsinternational.org/location/north-america-adina/

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much funding as possible. You can directly reach out to Greater Good Charities, our charity partner, for verification of our donations. Here is their contact info: Email: info@greatergood.com Phone: 800-765-6920 Learn more about the program through Greater Good Charities here: https://greatergood.org/help-pair-veterans-with-service-or-shelter-dogs-iheartdogs

Pets & Vets is a signature program of Greater Good Charities that works with groups around the country to support, sustain, and develop services to improve the lives of veterans, their families, and their pets. Throughout their work with veterans, they began to notice a critical connection to animals, particularly as a way to bring comfort to veterans suffering from Post-Traumatic Stress Disorder (PTSD). They witnessed firsthand how much veterans benefit from companion animals, and how much these pets, often … Read more

Thank you for your support of this important program. You can make a direct donation to the Rescue Rebuild cause by visiting the following page at GreaterGood.org: https://give.greatergood.org/campaign/help-rebuild-an-animal-shelter-homelife/ Receipts for direct donations are sent out directly by GreaterGood.org and emailed to you by the 15th of the following month.

Through our partnership with GreaterGood.org, we are able to help fund repairs and renovations to improve the lives of shelter animals and increase adoption rates! If you are interested in applying for a renovation for your rescue or shelter, all applications are taken and processed directly through Rescue Rebuild and GreaterGood.org. Please follow the link below to view the eligibility criteria and to apply: http://rescuerebuild.greatergood.org/apply-for-a-rescue-rebuild-renovation/

iHeartDogs is not a charity. We are a privately owned for-purpose, for-profit company. We partner with charities to use products as a fundraising and awareness vehicle for the causes we support. Like all businesses, we have overhead that includes many employees, rent/utilities, campaigning costs to reach more passionate people (like yourself), etc. When we created this program, we asked ourselves, what is the absolute maximum we can possibly donate to our charity partner, and still cover our expenses? The number … Read more

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much funding as possible. You can directly reach out to GreaterGood.org, our charity partner, for verification of our donations. Here is their contact info: http://rescuerebuild.org/ Email: info@rescuerebuild.org Phone: 800 765-6920

Rescue Rebuild is an animal shelter renovation program created by GreaterGood.org, our charity partner, which puts funds towards and recruits volunteers to help renovate shelters in need. When you buy an eligible product from the iHeartDogs store, your purchase will help fund the repairs and renovations for a shelter in need!

Thank you for your support of this important program. You can make a direct donation to GOODS by Greater Good Charities here at the following page: Greater Good Charities Receipts for direct donations are sent out directly by Greater Good Charities and emailed to you by the 15th of the following month.

Through our partnership with GOODS by Greater Good Charities, we are able to help fund the transport of meals to various shelters and organizations that support animals. If you are interested in receiving donations for your rescue or shelter, all applications are taken and processed directly through GOODS. Please follow the link below to view the eligibility criteria and to apply: https://greatergood.org/goods#our-goods-recipients  

You can view a list of the organizations currently receiving donations here: https://iheartdogs.com/which-shelters-rescues-receive-the-donations/

First, we so appreciate your enthusiasm and commitment to the cause! We love the fact that you’re passionate about charities getting as much funding as possible. We encourage customers to reach out to GOODS directly for verification of our frequent donations. Here is their contact info: https://greatergood.org/goods Email: GOODS@greatergood.org Phone: 800 765-6920

GOODS supports freight-paid deliveries of pet food to smaller, less visible non-profits that have limited access to resources. They operate on the national food bank model, accepting food donations from many manufacturers, distributors, or retailers. GOODS uses your donations to fund the cost of freight to deliver the food donations to a regional distribution center where it is picked up by pre-qualified non-profit groups. When you choose an eligible product from the iHeartDogs store, your purchase will fund the transportation … Read more

Our program cards are now available for you to download for FREE! Click here to add a free digital card to your cart, which you can download after you complete checkout (no purchase necessary).

At this time, iHeartDogs has chosen to use funds to support animal shelters instead of offering discounts. You can learn more about why we don’t offer coupons here.

All our apparel (T-Shirts, Vnecks and Long Sleeve Shirts) are made of 100% preshrunk cotton with the exception of the following colors: Sport Grey: 90/10 cotton/poly Dark Heather: 50/50 cotton/poly Ash Grey: 99/1 cotton/poly Our shirts come from the manufacturer “preshrunk”; however, we have been told that they can shrink a little during the first wash.

Orders for non-apparel items and consumables process in 2-3 business days. Allow 5-7 business days for production of embroidery items. Allow 7-10 business days for production of apparel items, mugs, ornaments, canvases, etc.(includes time for pretreatment, custom printing and drying). Once your order ships, you will receive a Shipping Confirmation Email with tracking. Domestic transit takes 2-7 business days; international transit takes 3-6 weeks. For a status update on your order, please reach out to our friendly Hero Support Team … Read more

We would love to help you with any changes to an order, but unfortunately once an order is placed we are unable to “modify” an order (change shirt size, add to an existing order, etc.) Therefore, what we CAN DO is cancel and refund the existing order* so you can then place a new order. It is always best just to place another order if you need to add another item or make any modifications. *If you need to cancel completely … Read more

Tracking numbers are issued once a shipping label is created. It can take up to 48 hours to update in the carrier’s system (from the time the tracking number has been assigned and package picked up). We send a Shipping Confirmation Email with tracking to you after the tracking number has been assigned Please allow 24-48 hours for the tracking to update and show movement. In rare occasions, it does take the shipper a little longer to update the progress OR … Read more

Mugs are shipped separately in order to secure the item against breakage. You may receive this item before or after your apparel shipment. You should be receiving an email with the specific tracking info as soon as it ships.

YES! We are going to still make sure the dogs get their meals even if you return the item. That’s our pledge to them and we take on that cost personally.

You can view a list of the organizations currently receiving donations here. If you are a shelter or rescue organization, and interested in receiving donations, please visit this page.